Here you have all the information you may need about the buying process. If you consider that something is not stated clear enough, please contact us and we will try to clarify it for you.
Our webpage prices.
All the prices include V.A.T. According to Value-Added Tax, in general, it will be applicable a 21% tax rate for the European Union territory where this tax is valid. Outside European Union countries are V.A.T. free but every country will apply a correspondent customs duties tax.
Due to its specific tax system, Canary Islands, Ceuta and Melilla are considered Outside European Countries. So this pruchases are also V.A.T. free (customs duties are not included in the item's price and neither the shipping costs, and it must be payed in its shipping adress at delivery).
You will notice during the buying process that the correspondant V.A.T. amount will be deduced, in orange text colour, under the Subtotal amount.
The prices shown on Retto.com can be revised and modified by any moment if the conditions ask for it.
Payment Methods that you can choose
You can choose the payment method that you prefer and better fits to you. You will be asked to choose it on Step 2 during your buying process. Here you have more information about the available payment methods:
With this method, you can pay Online, through SabadellAtlántico security system. Personal data are not saved by any chance for MovistarTeamShop, it is sent through SSL protocol, and the payment is done at that precisely moment.
For security reasons we reserve the possibility to deny some of the transactions, in this case we will be offering you an alternative payment.
Your order will be on hold until we get the bank invoice confirmation. The period for delivery starts from that moment.
Once you have finished the payment process you will get an email with our bank account details, as follows:
08202 Sabadell (BCN)
Please fill in the Sender field:
Order Number - First Name and Surname.
For example: 236544 Albert Smith.
Cash On Delivery
Only available in Spain and Balearic Islands, and Portugal due to customs duties reasons and for orders below 120 .
You will be asked to pay the moment you receive your order in your place.
All the shipping companies have a 3% charge (minimum 3 ) for this service, that will be added to the total amount of your order and you will be asked to pay the total in cash the exact amount to the delivery man. If you choose this payment method you will be able to check the Total amount to pay at your Buyer's Area.
If you need help to make your order or you do not wish to introduce your economic data on the webpage, there is no problem we will contact you later in order to help you and finish your purchase.
Most orders are received inbetween 24 and 48 hours, but it may occur to be delayed from 3 up to 7 weekdays, in case we do not have your size or the article you have ordered in stock.
You can always have all the information by consulting the item details or in your cart items list.
In case you buy more than one item with different sending dates, we will sent it separately, it will be charged shipping costs only once, and we assume the rest of costs and charges.
If by any reason, out of Retto.com control and responsibility, there would be a delay, we would contact you to inform you with more details.
Warranty on all Articles.
All the products on sell on Retto.com have the manufacturer or provider warranty, so you should not worry about for any manufacturing defect.
It is given for stated, that any defect or damage caused for misuse or mishandling are excluded; wear out due to normal use is also excluded.
Limitations of Responsibility.
All cycling disciplines, MTB, road, downhill, urban,
or any other kind of activity using a bycicle, are intrinsically dangerous and may cause falls, serious injuries or even death.
It is customer's responsibility to be technically qualified for using handed out and pruchased materials on Retto.com.
A good bicycle kit can saves your life, that is why we recommend you to be the more equipped as possible when doing cycling related activities. Use products ondy with stated quality. Your safety depends on these brands and your skills. Rember you are also improving people's safety that you might know.
Enjoy your bike with the maximum safety.