SIZE EXCHANGE SHIPPING COSTS TOTALLY FREE
We will pick up the product and we compromise to send back to you the correct size article, totally free of charge, if your purchase total value is higher than € 70.
All the purchases total value under this amount, the costs for return and new shipment are € 9.
Size Exchange Return
It is very important that all articles you use for sport activities fit exactly your size in order to achieve maximum comfort and safety.
At Retto.com we pay you the shipping charges for your first size number exchange (one per article), including pick up and new shipment, always when your purchase total value is higher than 70€ (minimum amount).
For all the purchases total value under 70€, return and new shipment costs are 9€ and it should be done through our shipping company.
Please contact us before proceeding with the return process, this is very important. We will advise you in everything you need and we compromise to contact the shipping company in order to start the pick up process.
Please call us at +34 937 220 989, or if you prefer send us an email to firstname.lastname@example.org and tell us your personal data and why you wish to return the article.
The return process will be started once we get back at our wharehouse the article in perfect conditions, within its original package and accessories (if applicable).
If the reason why you decide to return the article is different, because you are not satisfied with your pruchase, or it has any kind of manufacturing defect or by instance Retto sent you a order not matching yours, please click here.